SMS Privacy Policy

Effective Date: 29-10-2025

South Texas Spine and Joint Institute (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when we communicate with you through text messaging services provided via Twilio and MyCase.

1. Information We Collect

When you opt in to receive text messages from us, we may collect:

  • Your name
  • Your mobile phone number
  • Case-related details you choose to share with us through messaging

2. How We Use Your Information

We use your personal information to:

  • Send you important case updates, reminders, and notifications
  • Respond to your inquiries
  • Communicate efficiently regarding the legal services we provide

We will not sell, rent, or share your phone number or personal information with third parties for marketing purposes.

3. Message Frequency & Opt-Out

Message frequency may vary depending on your case activity. Standard messaging and data rates may apply depending on your carrier.

You may opt out of receiving text messages at any time by replying STOP.

For help, reply HELP.

4. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, please note that text messaging is not a fully secure form of communication, and you should avoid sharing sensitive personal or financial information through SMS.

5. Third-Party Services

Our text messaging services are powered by Twilio and integrated with MyCase. Their respective privacy practices also apply and can be reviewed here:

Twilio Privacy Policy: https://www.twilio.com/legal/privacy

MyCase Privacy Policy: https://www.mycase.com/privacy-policy/

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Effective Date.”

7. Contact Us

If you have any questions about this Privacy Policy or our messaging practices, please contact us at:

South Texas Spine and Joint Institute.

4095 De Zavala Rd
Shavano Park, TX 78249
United States (US)

Phone: (210) 545-7000

By providing your mobile number and opting in, you consent to the collection and use of your information as outlined in this Privacy Policy.